Company: On Target 007 (PTY) LTD
Jurisdiction: Republic of South Africa
1. PURPOSE OF THIS POLICY
This After-Sales Support & Warranty Policy (“After-Sales Policy”) explains how On Target 007 (PTY) LTD (“On Target 007”, “we”, “us”, “our”) provides post-purchase support in a fair, transparent, and legally compliant manner.
Our goal is to:
• Support genuine customers
• Facilitate manufacturer warranties correctly
• Maintain system integrity and service quality
• Prevent misuse, abuse, and fraudulent claims
2. SCOPE – WHO THIS POLICY APPLIES TO
This policy applies to:
• Online customers
• Retail store customers
• Wholesale and reseller customers
This policy does not apply to:
• Products not purchased from On Target 007
• Grey-market, second-hand, or private sales
• Products purchased from other retailers or individuals
3. PROOF OF PURCHASE (MANDATORY)
3.1 Required Documentation
To receive any after-sales support, warranty handling, or assessment, customers must provide valid proof of purchase, which may include:
• Original receipt or invoice from On Target 007
• Order number (online purchases)
• Customer details matching our ERP records
Without proof of purchase, no after-sales service will be provided.
3.2 Products Not Purchased From On Target 007
We do not accept, inspect, repair, replace, or return products that were:
• Purchased from another retailer
• Bought second-hand
• Imported privately
• Acquired through informal channels
Even if the brand is sold by On Target 007, we cannot assist unless the product was purchased from us.
4. ERP-BASED CUSTOMER & PRODUCT VERIFICATION
On Target 007 operates a centralized ERP system that records:
• Customer purchase history
• Product serial numbers (where applicable)
• Warranty periods
• Transaction dates
• Channel of sale (online, retail, wholesale)
All after-sales requests are verified against this system.
If a product or transaction cannot be verified, support will be declined.
5. CHANGE OF MIND POLICY
5.1 Change of Mind Is NOT a Warranty Claim
Change-of-mind returns:
• Are not considered defects
• Are not warranty claims
• Are handled strictly under the Consumer Protection Act (CPA)
We are not obliged to accept change-of-mind returns unless legally required.
5.2 Items NOT Eligible for Change-of-Mind Returns
Change-of-mind returns are not accepted for:
• Products that pose safety or hygiene risks
• Consumables (e.g. cartridges, CO₂, pellets, BBs)
• Products that have been used, tested, or altered
• Clearance or discounted items (unless defective)
6. RETURNS DUE TO DEFECTS (CPA COMPLIANT)
6.1 Defective Products
If a product is believed to be defective:
• The issue must be reported within a reasonable time
• The product must be returned for inspection
• Proof of purchase is required
On Target 007 will assess whether the issue is:
• A manufacturing defect
• Normal wear and tear
• Misuse or improper handling
6.2 Inspection Process
All defective items:
• Are inspected by our technical team or supplier
• May be tested before approval
• May be forwarded to the manufacturer for confirmation
Assessment outcomes may include:
• Repair
• Replacement
• Refund (where legally required)
• Rejection of claim
7. MANUFACTURER WARRANTY HANDLING
7.1 Warranty Ownership
Most products sold by On Target 007 carry a manufacturer warranty, not an On Target 007 warranty.
On Target 007:
• Acts as a facilitator between customer and manufacturer
• Does not guarantee manufacturer decisions
• Does not override manufacturer policies
7.2 Warranty Claim Requirements
To process a warranty claim:
• Proof of purchase is mandatory
• Product must be within warranty period
• Damage must not result from misuse, modification, or unauthorised repair.
7.3 Warranty Exclusions
Manufacturer warranties typically do not cover:
• Normal wear and tear
• Damage caused by misuse or negligence
• Improper storage or handling
• Unauthorised modifications or repairs
8. WHAT ON TARGET 007 DOES AND DOES NOT DO
8.1 What We DO Provide
• After-sales guidance for our customers
• Warranty facilitation for qualifying products
• ERP-verified support
• Transparent communication throughout the process
8.2 What We DO NOT Provide
• Support for products not purchased from us
• On-the-spot replacements without inspection
• Warranty coverage beyond manufacturer terms
• Repairs or returns without documentation
9. WHOLESALE & RESELLER AFTER-SALES TERMS
Wholesale and reseller customers:
• Are responsible for first-line support to their customers
• Must channel warranty claims through agreed processes
• May not redirect their customers to On Target 007 without authorisation
Wholesale sales are generally final, unless otherwise agreed in writing.
10. TURNAROUND TIMES
After-sales processing times vary depending on:
• Product type
• Manufacturer response
• Availability of parts
• Nature of the issue
Estimated timelines are not guarantees and may change.
11. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
• Reading product instructions
• Using products lawfully and responsibly
• Storing products safely
• Reporting issues promptly
Failure to meet these responsibilities may void warranty eligibility.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, On Target 007 is not liable for:
• Indirect or consequential loss
• Personal injury arising from misuse
• Damage caused by improper handling
Our liability is limited to the original purchase price of the product.
13. RIGHT TO REFUSE SERVICE
On Target 007 reserves the right to refuse after-sales support if:
• Proof of purchase cannot be provided
• The product is not in our ERP records
• Misuse, abuse, or fraud is suspected
• Claims fall outside legal or warranty coverage
14. GOVERNING LAW
This policy is governed by the laws of the Republic of South Africa and aligned with the Consumer Protection Act (CPA).
15. CONTACT FOR AFTER-SALES SUPPORT
All after-sales requests must be submitted through:
• Our official support channels
• In-store service desks
• Designated email addresses
On Target 007 (PTY) LTD
Website: www.ontarget-007.com
Email: accounts@ontarget-007.com
Phone: +27105004910