ON TARGET 007 (PTY) LTD
RETURNS, AFTER-SALES & WARRANTY POLICY
Last Updated: 10/04/2026
Applies to: Online, Retail Stores & Wholesale Customers
1. POLICY PURPOSE
This policy defines the rules for:
· Returns
· Exchanges
· After-sales support
· Warranty claims
Our goal is to:
✔ Provide fair support to genuine customers
✔ Prevent misuse and abuse of return systems
✔ Protect product integrity and safety standards
2. GENERAL PRINCIPLES
All products sold by On Target 007 are:
· Brand new (unless stated otherwise)
· Safety-related or technical in nature
· Subject to strict handling and usage conditions
👉 Because of this, returns are controlled and limited
3. PROOF OF PURCHASE (MANDATORY)
No return, exchange, or warranty claim will be processed without:
· Original invoice or receipt
· Order number (for online orders)
· Matching customer details in our system
❌ No proof = No service
4. CHANGE OF MIND RETURNS
4.1 Conditions for Acceptance
Change-of-mind returns are ONLY accepted if:
✔ Product is unused
✔ Product is in original condition
✔ Box is sealed / unopened
✔ All accessories included
✔ Returned within 7 days of purchase
4.2 Conditions for Rejection
Change-of-mind returns will NOT be accepted if:
❌ Packaging is opened
❌ Product shows signs of use
❌ Missing parts or accessories
❌ Product has been tested or fired
❌ Product is damaged after purchase
👉 Once opened, the product is considered used and cannot be returned.
5. RETURN METHOD (VERY IMPORTANT)
Customers are responsible for returning items:
Options:
· Deliver to any On Target 007 retail store
· Deliver to our warehouse / receiving facility
· Ship at customer’s own cost
❌ We DO NOT cover return shipping costs
6. EXCHANGE POLICY
Exchanges are allowed ONLY if:
· Product meets return conditions (Section 4)
· Product is unused and unopened
Exchanges are NOT allowed for:
· Used products
· Opened items
· Incorrect use purchases
7. DEFECTIVE PRODUCTS (CPA COMPLIANT)
7.1 Reporting a Defect
Customers must report defects:
· Within 48 hours of receiving product (delivery)
· Or immediately for in-store purchases
7.2 Inspection Process
All items will be:
· Physically inspected
· Tested by our team or supplier
· Verified against manufacturer guidelines
7.3 Outcome of Inspection
If confirmed defective:
✔ Repair
✔ Replacement
✔ Refund (if required under CPA)
If NOT defective:
❌ Claim rejected
❌ Product returned to customer
8. WARRANTY POLICY
8.1 Manufacturer Warranty
All products are covered under:
👉 Manufacturer Warranty (where applicable)
On Target 007:
· Facilitates the process
· Does NOT control final decision
8.2 Warranty Conditions
Warranty is valid ONLY if:
✔ Product used correctly
✔ Correct ammunition / accessories used
✔ No modification or tampering
✔ No physical damage caused by user
8.3 Warranty Void Conditions
Warranty is VOID if:
❌ Wrong ammunition used
❌ Incorrect pressure (CO₂ / PCP misuse)
❌ Product opened or modified
❌ Improper storage or maintenance
❌ Misuse or negligence
🔴 IMPORTANT EXAMPLE
✔ Correct pellet used → breaks → WARRANTY
❌ Wrong pellet used → breaks → NO WARRANTY
9. NON-RETURNABLE ITEMS
The following items cannot be returned:
· Ammunition (pellets, BBs, cartridges)
· CO₂ gas cylinders
· Used or opened self-defense items
· Hygiene-related gear
· Clearance / discounted products
10. PRODUCTS NOT PURCHASED FROM US
We DO NOT accept:
· Products bought from other stores
· Second-hand items
· Marketplace purchases
👉 Even if same brand
11. ONLINE ORDERS – DELIVERY CLAIMS
Customers must:
· Inspect parcels immediately
· Report damage within 48 hours
Late claims may be rejected.
12. WHOLESALE & RESELLER POLICY
Wholesale buyers:
· No returns for change of mind
· No returns for overstock
· Must handle their own customer returns
Only manufacturer defects may be reviewed.
13. AFTER-SALES SUPPORT
We provide:
✔ Product guidance
✔ Warranty facilitation
✔ Technical advice
✔ Spare parts support
We DO NOT provide:
❌ Free repairs outside warranty
❌ Support without proof of purchase
❌ Replacement without inspection
14. RETURN PROCESS (STEP-BY-STEP)
1. Customer contacts support or store
2. Provides proof of purchase
3. Returns product physically
4. Product is inspected
5. Decision communicated
6. Outcome applied
15. CUSTOMER RESPONSIBILITY
Customers must:
· Read product instructions
· Use correct accessories
· Handle products safely
· Understand limitations
16. RIGHT TO REFUSE
On Target 007 reserves the right to:
· Reject any return
· Refuse warranty claims
· Deny service where abuse or fraud is suspected
17. FINAL CUSTOMER NOTICE
By purchasing from On Target 007, you agree:
· To these policies
· To responsible product use
· That not all returns are accepted