ON TARGET 007 (PTY) LTD

RETURNS, AFTER-SALES & WARRANTY POLICY

Last Updated: 10/04/2026
 Applies to: Online, Retail Stores & Wholesale Customers

 

1. POLICY PURPOSE

This policy defines the rules for:

·       Returns

·       Exchanges

·       After-sales support

·       Warranty claims

Our goal is to:
 ✔ Provide fair support to genuine customers
 ✔ Prevent misuse and abuse of return systems
 ✔ Protect product integrity and safety standards

 

2. GENERAL PRINCIPLES

All products sold by On Target 007 are:

·       Brand new (unless stated otherwise)

·       Safety-related or technical in nature

·       Subject to strict handling and usage conditions

👉 Because of this, returns are controlled and limited

 

3. PROOF OF PURCHASE (MANDATORY)

No return, exchange, or warranty claim will be processed without:

·       Original invoice or receipt

·       Order number (for online orders)

·       Matching customer details in our system

❌ No proof = No service

 

4. CHANGE OF MIND RETURNS

4.1 Conditions for Acceptance

Change-of-mind returns are ONLY accepted if:

✔ Product is unused
 ✔ Product is in original condition
 ✔ Box is sealed / unopened
 ✔ All accessories included
 ✔ Returned within 7 days of purchase

 

4.2 Conditions for Rejection

Change-of-mind returns will NOT be accepted if:

❌ Packaging is opened
 ❌ Product shows signs of use
 ❌ Missing parts or accessories
 ❌ Product has been tested or fired
 ❌ Product is damaged after purchase

👉 Once opened, the product is considered used and cannot be returned.

 

5. RETURN METHOD (VERY IMPORTANT)

Customers are responsible for returning items:

Options:

·       Deliver to any On Target 007 retail store

·       Deliver to our warehouse / receiving facility

·       Ship at customer’s own cost

❌ We DO NOT cover return shipping costs

 

6. EXCHANGE POLICY

Exchanges are allowed ONLY if:

·       Product meets return conditions (Section 4)

·       Product is unused and unopened

Exchanges are NOT allowed for:

·       Used products

·       Opened items

·       Incorrect use purchases

 

7. DEFECTIVE PRODUCTS (CPA COMPLIANT)

7.1 Reporting a Defect

Customers must report defects:

·       Within 48 hours of receiving product (delivery)

·       Or immediately for in-store purchases

 

7.2 Inspection Process

All items will be:

·       Physically inspected

·       Tested by our team or supplier

·       Verified against manufacturer guidelines

 

7.3 Outcome of Inspection

If confirmed defective:
 ✔ Repair
 ✔ Replacement
 ✔ Refund (if required under CPA)

If NOT defective:
 ❌ Claim rejected
 ❌ Product returned to customer

 

8. WARRANTY POLICY

8.1 Manufacturer Warranty

All products are covered under:
 👉 Manufacturer Warranty (where applicable)

On Target 007:

·       Facilitates the process

·       Does NOT control final decision

 

8.2 Warranty Conditions

Warranty is valid ONLY if:

✔ Product used correctly
 ✔ Correct ammunition / accessories used
 ✔ No modification or tampering
 ✔ No physical damage caused by user

 

8.3 Warranty Void Conditions

Warranty is VOID if:

❌ Wrong ammunition used
 ❌ Incorrect pressure (CO₂ / PCP misuse)
 ❌ Product opened or modified
 ❌ Improper storage or maintenance
 ❌ Misuse or negligence

 

🔴 IMPORTANT EXAMPLE

✔ Correct pellet used → breaks → WARRANTY
 ❌ Wrong pellet used → breaks → NO WARRANTY

 

9. NON-RETURNABLE ITEMS

The following items cannot be returned:

·       Ammunition (pellets, BBs, cartridges)

·       CO₂ gas cylinders

·       Used or opened self-defense items

·       Hygiene-related gear

·       Clearance / discounted products

 

10. PRODUCTS NOT PURCHASED FROM US

We DO NOT accept:

·       Products bought from other stores

·       Second-hand items

·       Marketplace purchases

👉 Even if same brand

 

11. ONLINE ORDERS – DELIVERY CLAIMS

Customers must:

·       Inspect parcels immediately

·       Report damage within 48 hours

Late claims may be rejected.

 

12. WHOLESALE & RESELLER POLICY

Wholesale buyers:

·       No returns for change of mind

·       No returns for overstock

·       Must handle their own customer returns

Only manufacturer defects may be reviewed.

 

13. AFTER-SALES SUPPORT

We provide:

✔ Product guidance
 ✔ Warranty facilitation
 ✔ Technical advice
 ✔ Spare parts support

We DO NOT provide:

❌ Free repairs outside warranty
 ❌ Support without proof of purchase
 ❌ Replacement without inspection

 

14. RETURN PROCESS (STEP-BY-STEP)

1.      Customer contacts support or store

2.      Provides proof of purchase

3.      Returns product physically

4.      Product is inspected

5.      Decision communicated

6.      Outcome applied

 

15. CUSTOMER RESPONSIBILITY

Customers must:

·       Read product instructions

·       Use correct accessories

·       Handle products safely

·       Understand limitations

 

16. RIGHT TO REFUSE

On Target 007 reserves the right to:

·       Reject any return

·       Refuse warranty claims

·       Deny service where abuse or fraud is suspected

 

17. FINAL CUSTOMER NOTICE

By purchasing from On Target 007, you agree:

·       To these policies

·       To responsible product use

·       That not all returns are accepted